GRPD investigating 4-hour response time

A home where a home invasion occurred in Grand Rapids, where officers did not arrive for four hours, despite repeat phone calls to police. (Jan. 20, 2014)

GRAND RAPIDS, Mich. (WOOD) — Grand Rapids police have launched an internal investigation that may result in discipline after a woman waited more than four hours for officers when her home was broken into.

It happened Sunday after Elicia Davis arrived home to find her door wide open and its frame splintered. She looked inside and saw her TV and laptop were gone. She went back outside and called 911, but police admit it took more than four hours for an officer to arrive.

Police Tuesday called it unacceptable and say it was a human error.

GRPD Capt. David Kiddle said a dispatcher didn’t send an officer when they should have.

“In that sense, it was human error,” he said. “The police department made an error. We apologize for that mistake and hope that doesn’t happen again.”

Kiddle said GRPD’s average response time is about 17 minutes.

But Davis’ call was low priority because, Kiddle said, the thief was gone. 911 recordings show Davis told the dispatcher she did not think anyone was still inside the house.

But Davis told 24 Hour News 8 Monday that she did not know for certain and wanted an officer to check it out.

Kiddle said due to the heavy call volume, the response time should have been an hour and a half.

But Davis’ father made the 90-mile drive from Union City and beat officers to the scene. He also called 911 and said he had his gun, that he was licensed and that he was willing to check out the house. Officers showed up about 20 minutes later.

The dispatcher involved will be investigated, Kiddle said, and “may or may not” be disciplined depending on what the department finds.

GRPD says it has not had any similar incidents recently.

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