Woman gets Consumers credit after denial

HASTINGS, Mich. (WOOD) — Consumers Energy is offering credit to customers affected by the December ice storm that left many without power for days — but a Hastings woman said Consumers denied her the credit she was due.

Consumers customer Stephanie Joerin said she applied for the credit after she was without power for more than a week. But a letter from Consumers said she was denied because she was not without power for more than the 120 hours needed to get the credit.

24 Hour News 8 called Consumers looking for an answer.  A spokesperson said the letter was standard, and should clarified the reason Joerin was denied — that she asked for credit more than once.

Then, on Monday, less than 24 hours after 24 Hour News 8 called, Joerin received a $25 credit — which Consumers said they approved on Feb. 14.

“Hopefully if people are in a similar situation to what I had, they will be able to remedy it and get the credit,” Joerin said.

—–

Online:

Get an outage credit

WOOD TV8 provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s