HOLLAND, Mich. (WOOD) — Despite the fire danger connected to the much-anticipated and now much-maligned Samsung Galaxy Note7, giving up their smartphone will be hard for some loyal users.
“I love the camera. It takes amazing pictures,” Galaxy Note7 fan and user Stephanie Garrod told 24 Hour News 8. “Now that’s amazing,” she said as she showed off a photo of a sunset over Holland’s Kollen Park.
“I watch Netflix ’cause the screen is big enough. I check Facebook,” she continued.
But even though she likes her phone, she’s getting rid of it.
“I’m going to turn it in because I don’t want to have to be nervous anymore,” she said.
In one of the biggest, most publicized consumer electronic recalls ever, Samsung is taking back its troubled device.
“Since basically the invention of the iPhone, there’s never been anything as big as this,” Camren DeWaard, the marketing manager for Genius Phone Repair, said.
Launched in August, the Galaxy Note 7’s problems soon became apparent. Cellphones aren’t supposed to smoke and end up looking like a electronic piece of coal. Samsung thought the first recall, which was supposed to fix the battery overheating that was causing the fires, would work. But the next, supposedly safer phone, began having the same problems. So for now, Samsung has stopped making them altogether.
The South Korea-based company also is offering incentives for turning the phones in.
“All the carriers are taking them back right now,” DeWaard said. “Samsung’s offering either replacement or your full money back. They’re also offering to replace the accessories you bought for it.”
The big question in the industry is how many Galaxy Note 7 customers will remain loyal to Samsung.
“Samsung is such a reputable brand. I have a fridge that’s Samsung. And TVs and phones,” Garrod said. “So I was really disappointed and surprised that they could have such a tragic thing.”