North Ottawa Community Health System unveils new ER

$9.63 million project brings together medical, social and mental health services

North Ottawa Community Health System
The renovated North Ottawa Community Health System emergency room in Grand Haven. (Nov. 15, 2016)


GRAND HAVEN, Mich. (WOOD) — West Michigan’s role as a medical hub is extending to the lakeshore.

The newly renovated North Ottawa Community Health System innovative emergency room off Sheldon Road in Grand Haven has been years in the making, NOCHS President and CEO Shelleye Yaklin said. A number of organizations had a hand in designing it, with medical, social and mental health services coming together in one space.

North Ottawa Community Health System
Inside the renovated North Ottawa Community Health System emergency room in Grand Haven. (Nov. 15, 2016)

The $9.63 million project includes a Centers for Disease Control and Prevention-standard isolation and decontamination room with separate water filtration and air flow. A trauma room has a breakaway door so families and loved ones don’t have to be separated during treatment. Two obstetrics and gynecology rooms are situated away from the heavily traveled main entrance and patients will face away from the door for more privacy. There are mental health safe rooms in plain sight of the front desk and equipped with a door to safely lock away medical equipment.

The ER has also made space for Grand Haven-area organizations and groups that specialize in social work and mental health, including Love in Action, TCM Counseling, Pathways to Better Health and Ottawa County Community Mental Health.

North Ottawa Community Health System
Inside the renovated North Ottawa Community Health System emergency room in Grand Haven. (Nov. 15, 2016)

“It’s about taking care of the patient in the moment for all of their needs. We have now embedded our medical social workers as well as those collaborative partners,” Yanklin said. “They are right here. They have not only designated space within our ER, but they have collaborated work stations and there’s process and protocol.”

Members of the public can tour the facility between 11 a.m. and 1 p.m. and again between 4:30 and 6:30 p.m. Wednesday. Those tours begin in the tent staged outside the main entrance. Guest parking is available on the hospital campus — attendees are asked to follow the event parking signs to designated lots off of Taylor Avenue.

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North Ottawa Community Health System