Mongolian Grill will refund gift cards after 28th St. closure

BD's Mongolian Grill
Gift cards to BD's Mongolian Grill. (May 16, 2017)


GRAND RAPIDS, Mich. (WOOD) — BD’s Mongolian Grill now says it will refund gift cards after its 28th Street location in Grand Rapids closed abruptly.

24 Hour News 8 received a number of inquiries from customers who were caught off guard by the closure and wanted to know if they could get a refund for certificates.

Dawn Levian and her family were regulars at the 28th Street restaurant. So back in April, when the restaurant offered a buy one, get one free offer on gift cards, it was too good a deal to pass up.

“I have $427.11 worth of gift cards here right now,” Levian said. “Our thought was we’ve bought a lot of them and we would have restaurant meals taken care of for the next year or however long it took us to eat.”

Initially, a manager at a Mongolian Grill in mid-Michigan said all sales were final but that the cards could be used at other Mongolian Grill locations. The closest one to Grand Rapids is in Okemos, east of Lansing.

“We live in Byron Center. If we’re going to go eat in Grand Rapids, you’re talking a 15-, 20-minute drive. That’s fine. Hour and a half, not what I wanted to do just to eat dinner,” Levian said.

Later Tuesday, a statement from a corporate spokesperson said that refunds would be available and that anyone wishing to get their money back could contact the company through its website.

The statement also noted that the gift cards don’t expire and can be used at any Mongolian Grill location.

As for why the 28th Street location closed, a tax lien posted on the door Tuesday said the restaurant owned the city some $11,000 in back taxes.

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The full statement from Mongolian Grill:

“As of Sunday, May 14, 2017, bd’s has made the difficult decision to close our doors in Grand Rapids, MI. We can understand the disappointment of many of our guests, and want to thank you for your loyalty throughout our many years of serving this community. 

“Guests who have purchased gift cards should note that they do not expire and are valid at our other locations. Guests who would prefer to request a refund can contact us on our website here: http://www.gomongo.com/contact/. Please include your full name, your gift card number & a postal mailing address. 

“This is not an indication or reflection of the health of the bd’s Mongolian Grill franchise organization. This was an independently owned and operated franchise and its closing will neither impact operations elsewhere nor future growth plans. bd’s Mongolian Grill has restaurants throughout the country and one in Mongolia, and continues to look for opportunities to expand into new markets.”